Hear from Our Customers
You’re dealing with cold showers, inconsistent temperatures, or that sinking feeling when your water heater starts making strange noises. We get it—your morning routine shouldn’t start with an ice-cold wake-up call.
When your water heater fails, you need it fixed fast. No waiting days for parts or wondering if the repair will actually hold. Our technicians arrive with fully-stocked trucks, ready to diagnose the problem and get your hot water flowing again—often the same day you call.
You’ll have reliable hot water for showers, dishes, and laundry without the stress of wondering when the next breakdown will happen. That’s what proper water heater repair looks like.
Murray Plumbing has earned a 4.7-star Google rating from 93 reviews by doing one thing consistently: showing up when Natomas Park homeowners need reliable water heater service. We’ve built our reputation on quick response times, professional work, and transparent pricing.
Sacramento’s weather means you need hot water year-round—from cool winter mornings to post-summer workout showers. Our technicians understand the local challenges, from hard water issues to the specific demands of Northern California homes.
We’re the plumbing company that arrives on time, explains what’s wrong in plain terms, and often charges less than our original estimate. That’s not marketing speak—that’s how we’ve earned the trust of families throughout the Sacramento area.
First, we diagnose the actual problem—not what we think might be wrong, but what’s actually causing your water heater issues. Our technicians carry diagnostic tools and have the experience to quickly identify whether you’re dealing with a faulty thermostat, heating element, pilot light, or something else entirely.
Next, we explain exactly what needs to be fixed and provide transparent pricing upfront. No surprises, no hidden fees, no pressure tactics. You’ll know what the repair costs before we start any work.
Then we fix it right the first time. Our trucks are stocked with common water heater parts, so most repairs happen the same day. Whether it’s a gas water heater, electric unit, or tankless system, we have the parts and expertise to get your hot water restored quickly and properly.
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We handle every type of water heater issue Natomas Park homeowners face. Gas water heaters with pilot light problems, electric units with failed heating elements, tankless systems that need descaling, and traditional tank units showing signs of age or damage.
Sacramento’s hard water can be particularly tough on water heaters, leading to mineral buildup that affects efficiency and shortens lifespan. We see this regularly in local homes and know exactly how to address it, whether through targeted repairs or recommending the right replacement when a unit has reached the end of its useful life.
Our service includes emergency repairs for complete failures, routine maintenance to prevent problems, and honest assessments when you’re deciding between repair and replacement. We work on all major brands and carry the parts to handle most issues on the first visit.
We offer 24/7 emergency water heater repair service and typically respond within a few hours of your call. Most repairs are completed the same day because our trucks are stocked with common parts like thermostats, heating elements, and pilot light components.
For non-emergency situations, we usually schedule service within 24 hours. The actual repair time depends on the issue—simple problems like a faulty thermostat might take 30 minutes, while more complex repairs could take a couple of hours.
We always aim to restore your hot water as quickly as possible while ensuring the repair is done properly the first time.
The most frequent issues we see in Sacramento homes are mineral buildup from hard water, which affects both efficiency and component lifespan. This often shows up as reduced hot water output or strange noises from the tank.
Pilot light problems are common with gas water heaters, especially during windy weather or after power outages. Electric water heaters frequently develop heating element failures, which cause inconsistent water temperatures or complete loss of hot water.
Tank leaks become more likely as units age, particularly with Sacramento’s mineral-heavy water accelerating corrosion. We also see thermostat failures that cause water to be too hot, too cold, or to fluctuate unpredictably.
If your water heater is under 8 years old and the repair cost is less than half the price of a new unit, repair usually makes sense. We’ll give you an honest assessment of whether the fix will be reliable long-term.
For units over 10 years old with major problems like tank leaks or multiple component failures, replacement often provides better value. Sacramento’s hard water tends to shorten water heater lifespan, so age is an important factor here.
We’ll explain the costs and benefits of both options clearly, including potential energy savings with newer, more efficient models. Our goal is to help you make the decision that makes the most financial sense for your situation.
Yes, we service all types of tankless water heaters, including gas and electric models from major manufacturers. Tankless units require different expertise than traditional tank systems, and our technicians are trained specifically on these systems.
Common tankless issues include mineral buildup that requires professional descaling, ignition problems with gas units, and flow sensor failures that affect hot water delivery. We carry tankless-specific parts and have the diagnostic equipment needed for these systems.
Sacramento’s hard water makes regular tankless maintenance especially important. We recommend annual descaling service to prevent mineral buildup that can damage expensive internal components and void warranties.
Our pricing includes the diagnostic service, all labor, and any standard parts needed for the repair. We provide upfront pricing before starting work, so you’ll know exactly what the repair costs with no surprises.
We don’t charge extra for evenings, weekends, or emergency service calls. If we need to order special parts not carried on our trucks, we’ll explain the additional cost and timeline before proceeding.
Many customers are surprised that our final bill is often lower than our initial estimate. We believe in transparent, fair pricing that builds long-term relationships rather than maximizing profit on individual jobs.
Annual maintenance is the most effective way to prevent water heater problems and extend system life. This includes flushing the tank to remove sediment buildup, testing the pressure relief valve, and inspecting the anode rod that protects against corrosion.
With Sacramento’s hard water, consider installing a water softener system to reduce mineral buildup that damages water heater components. This single improvement can significantly extend your unit’s lifespan and improve efficiency.
Watch for early warning signs like unusual noises, inconsistent water temperatures, or rusty water. Addressing small problems quickly prevents them from becoming expensive emergency repairs. We can show you what to look for during our service visits.
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