Response time depends on the severity of your emergency and current demand, but we prioritize true emergencies like burst pipes, sewer backups, and gas leaks. For these critical situations, we aim to reach South Natomas homes within an hour when possible.
We dispatch the closest available technician and keep you updated on arrival time. If we’re dealing with high demand during severe weather or peak emergency periods, we’ll be honest about timing and help you take immediate steps to minimize damage while we’re en route.
Our goal is always to get there as fast as safely possible, because we know that in plumbing emergencies, every minute can mean the difference between a simple repair and extensive water damage.