Hear from Our Customers
You’re not looking for another plumber who shows up late, makes a mess, and charges you twice what they quoted. You need someone who understands that when your plumbing breaks, your whole day stops.
That’s exactly what you get with Murray Plumbing. We show up when we say we will, diagnose the real problem, and give you an upfront price before we start any work. No surprises, no excuses, no coming back next week to “finish the job.”
Our customers regularly tell us the final bill came in under the original estimate. Because when you’re dealing with a plumbing emergency, the last thing you need is someone taking advantage of your situation.
Murray Plumbing has been serving Newcastle and Placer County for years, building a 4.7-star reputation one honest job at a time. We’re a family-owned business, which means we don’t have the massive overhead that big companies pass on to you.
When Newcastle residents have a plumbing emergency at 2 AM, they call us because they know we’ll actually pick up the phone. We live in this community, understand the unique challenges of homes in the foothills, and take pride in doing work that lasts.
We’ve earned our reputation by showing up on time, cleaning up after ourselves, and charging fair prices that often come in below our estimates.
First, we actually answer the phone. You’ll talk to someone who understands plumbing, not a call center operator reading from a script. We’ll ask the right questions to understand your situation and give you a realistic timeframe for arrival.
When we arrive, we’ll assess the problem thoroughly before touching anything. You’ll get a clear explanation of what’s wrong, what needs to be done, and exactly what it will cost. No work starts until you approve the price.
Once you give the go-ahead, we fix the problem using quality parts and proven techniques. We test everything to make sure it works properly, clean up the work area, and make sure you’re completely satisfied before we leave. That’s how plumbing repair should work.
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Newcastle homes face unique plumbing challenges. The area’s hard water can cause mineral buildup in pipes and fixtures. Older homes in the historic parts of town often have aging plumbing systems that need careful attention. And when winter temperatures drop in the foothills, frozen pipes become a real concern.
Our plumbing services cover everything Newcastle homeowners need: emergency repairs for burst pipes and sewer backups, drain cleaning for stubborn clogs, water heater repairs and installations, leak detection, and preventive maintenance. We also handle fixture installations, garbage disposal repairs, and gas line work.
Because we’re local, we understand these challenges. We stock our trucks with parts that commonly fail in this area, and we know which solutions work best for Newcastle’s climate and home construction styles.
We provide 24/7 emergency plumbing service throughout Newcastle and typically arrive within an hour of your call. When you’re dealing with a burst pipe, sewer backup, or no hot water, every minute counts.
Our emergency response time depends on your location within Newcastle and current call volume, but we prioritize true emergencies like flooding or sewage backups. We’ll give you an honest arrival estimate when you call and keep you updated if anything changes.
Unlike some companies that charge extra for evening or weekend calls, our emergency pricing is straightforward and fair. You’re already dealing with a stressful situation – you shouldn’t have to worry about getting gouged on the price.
Our upfront pricing includes everything: labor, parts, cleanup, and any permits required. Before we start any work, you’ll know exactly what the job will cost. No hourly rates that keep climbing, no surprise charges for “unforeseen complications.”
We diagnose the problem first, then explain what needs to be done and why. If we discover additional issues during the repair, we’ll discuss them with you and get approval before addressing them. Many of our customers are pleasantly surprised when their final bill comes in under our original estimate.
This transparent approach means you can make an informed decision about the repair without worrying about a bill that keeps growing while we work.
Yes, preventive maintenance is one of the smartest investments Newcastle homeowners can make. We offer comprehensive plumbing inspections that catch small problems before they become expensive emergencies.
Our maintenance service includes checking for leaks, testing water pressure, inspecting water heaters, cleaning drains, and evaluating the condition of visible pipes and fixtures. For Newcastle’s hard water conditions, we also check for mineral buildup that can restrict water flow or damage appliances.
Regular maintenance typically saves homeowners hundreds of dollars by preventing major repairs. We’ll create a maintenance schedule that makes sense for your home’s age, plumbing system, and your family’s usage patterns.
Newcastle homes commonly experience issues related to hard water, including mineral buildup in pipes, reduced water pressure, and premature failure of water heaters and fixtures. The area’s older homes often have aging pipes that develop leaks or need replacement.
Seasonal issues include frozen pipes during cold snaps and increased drain problems when autumn leaves clog outdoor drains. We also see frequent garbage disposal problems and water heater issues, especially in homes with high mineral content in the water supply.
Because we’ve been serving Newcastle for years, we stock our trucks with the parts and materials most commonly needed for these local issues. This means we can often complete repairs in one visit instead of having to order parts and come back.
Absolutely. All Murray Plumbing technicians are fully licensed by the state of California and carry comprehensive insurance coverage. We maintain all required permits and certifications for plumbing work in Newcastle and throughout Placer County.
Our licensing means we’re qualified to handle everything from simple faucet repairs to complex sewer line replacements. We stay current with California plumbing codes and local regulations, ensuring all work meets or exceeds safety standards.
Our insurance protects both your property and our workers. You’ll never have to worry about liability issues or substandard work when you choose Murray Plumbing for your Newcastle plumbing needs.
First, don’t panic. Locate your main water shutoff valve – it’s usually near where the water line enters your home or by the street meter. Turning off the main water supply stops most plumbing emergencies from getting worse.
For specific situations: if you have a burst pipe, shut off the water and electricity to that area if there’s standing water. For sewer backups, avoid using any drains or toilets in your home. For gas leaks, evacuate immediately and call the gas company before calling us.
When you call Murray Plumbing, we’ll walk you through any additional steps to minimize damage while we’re on our way. Our goal is to get your situation stabilized as quickly as possible and prevent additional damage to your Newcastle home.
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Other Services we provide in Newcastle
