Hear from Our Customers
When you turn the faucet and only a trickle comes out during El Dorado’s cold snaps, you’re facing a ticking clock. Every minute counts before pressure builds and pipes burst, unleashing hundreds of gallons into your home.
We stop that disaster in its tracks. Our emergency response team arrives with professional thawing equipment that safely restores flow without damaging your pipes or property.
You get your water back, your peace of mind restored, and protection from the $4,200 average repair bill that comes with burst pipes. No more wondering if this is the day your pipes finally give out.
We’ve served El Dorado residents through countless winter emergencies, earning a 4.7-star rating from 93 local customers who needed us most when their pipes froze.
We understand how El Dorado’s elevation and unique weather patterns create specific risks for homes in canyon areas and higher elevations. When temperatures drop to that critical 32-degree mark, we know exactly which pipes are most vulnerable and how to reach them safely.
Our transparent pricing means the final bill often comes in lower than our estimate. Customers consistently mention our punctuality because when your pipes freeze, showing up on time isn’t just professional—it’s essential to preventing disaster.
First, we shut off your main water supply to prevent flooding if pipes have already cracked. Our technicians then locate the frozen section using specialized equipment that pinpoints exactly where ice has formed, even behind walls.
We apply controlled heat starting from the faucet end, working toward the blockage. This prevents pressure buildup that could rupture weakened pipes. Our professional thawing equipment melts ice safely without the fire hazards of DIY methods like blow torches or space heaters.
Once water flows freely, we test the entire system for leaks or damage, then provide specific recommendations to prevent future freezing in your home’s most vulnerable areas. You’ll know exactly what to watch for next winter.
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Our frozen pipe service includes emergency thawing, burst pipe repair, and comprehensive system inspection. We handle pipes in crawl spaces, attics, exterior walls, and those tricky spots in garages where El Dorado homeowners commonly experience freeze damage.
El Dorado County’s elevation means pipes in unheated areas freeze faster than in Sacramento’s valley floor. We carry specialized equipment for mountain and foothill homes, including portable thawing machines that work in tight spaces and remote locations.
Every service call includes prevention planning specific to your property. We identify vulnerable pipes, recommend insulation improvements, and show you exactly where your main shutoff valve is located. Most importantly, we provide 24/7 emergency contact information because frozen pipes don’t wait for business hours.
We provide 24/7 emergency service with typical response times under two hours for El Dorado residents. When pipes freeze, time is critical—every hour increases the risk of burst pipes and water damage.
Our emergency trucks stay equipped with professional thawing equipment year-round, so we’re ready to respond immediately when temperatures drop. We understand that frozen pipes often happen during the worst weather conditions, which is exactly when you need reliable service most.
During severe cold snaps affecting multiple homes, we prioritize calls based on immediate burst risk and coordinate with customers to prevent the most serious damage first.
Professional thawing uses controlled heat application and specialized equipment to safely melt ice without damaging pipes. DIY methods often involve dangerous tools like blow torches, boiling water, or excessive heat that can cause pipes to burst from thermal shock.
We start thawing from the faucet end, working toward the frozen section to allow pressure relief. This prevents the dangerous pressure buildup that occurs when homeowners heat the middle of a frozen section first. Our equipment also locates frozen areas behind walls without requiring destructive access.
Most importantly, we test for hidden damage after thawing. Pipes that have been frozen may have micro-cracks that won’t leak immediately but will fail later, causing extensive water damage when you least expect it.
Most homeowner’s insurance policies cover water damage from burst pipes, but they typically don’t cover the cost of repairing the pipe itself. The key factor is whether you took reasonable steps to prevent freezing, such as maintaining adequate heat and properly insulating vulnerable pipes.
Insurance companies may deny claims if you turned off heat during cold weather, failed to maintain your home properly, or didn’t take basic preventive measures. Having professional documentation of proper pipe maintenance and emergency response can support your claim.
We provide detailed service reports that document the cause of freezing, steps taken to prevent damage, and recommendations for future prevention. This documentation often proves valuable when working with insurance adjusters who need to understand exactly what happened and why.
In El Dorado’s climate, pipes in unheated areas freeze first—especially those in crawl spaces, attics, garages, and along exterior walls with minimal insulation. Pipes serving outdoor faucets and those running through uninsulated rim joists are particularly vulnerable.
Many El Dorado homes built in the 1970s and 1980s have pipes routed through areas that weren’t designed for the temperature extremes we sometimes experience. Pipes under kitchen and bathroom sinks against exterior walls also freeze when cabinet doors stay closed, trapping cold air around the plumbing.
We’ve found that homes in canyon areas and higher elevations experience more frequent freezing because cold air settles and temperatures stay lower longer. During our service calls, we identify your home’s specific risk areas and provide targeted prevention strategies.
Emergency thawing service typically costs between $200-$500, depending on the complexity and location of frozen pipes. This is significantly less expensive than dealing with burst pipe damage, which averages $4,200 in repairs plus potential water damage restoration costs.
Our transparent pricing means you’ll know the cost upfront, and customers often report that final bills come in lower than our initial estimates. We don’t charge extra for emergency calls during nights, weekends, or holidays because frozen pipes are always urgent situations.
The real value comes from preventing burst pipes and water damage. A single burst pipe can release 250 gallons per day through just a 1/8-inch crack, potentially causing thousands in damage to flooring, walls, and belongings that far exceeds the cost of professional thawing service.
Keep your thermostat at 55°F minimum when you’re away, and open cabinet doors under sinks to allow warm air circulation around pipes. During extended cold periods, let faucets drip slightly—moving water resists freezing better than standing water.
Insulate pipes in unheated areas like crawl spaces, attics, and garages. In El Dorado’s climate, even pipes that have never frozen can become vulnerable during unusual cold snaps. Pay special attention to pipes along exterior walls and in areas where you’ve noticed drafts.
If you’re leaving town during winter, have someone check your home daily or consider shutting off water and draining pipes completely. We provide specific winterization services for vacant homes and can show you exactly how to protect your property during extended absences.
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