First, turn on the affected faucet—if only a trickle comes out or nothing at all, you likely have frozen pipes. Leave the faucet open; this helps relieve pressure and allows water to flow once we thaw the pipe.
Next, call us immediately at our 24/7 emergency line. Don’t attempt to thaw pipes yourself with open flames, torches, or high-heat devices, as these can damage pipes or create fire hazards. Also, don’t use electrical devices near standing water.
If you see any signs of burst pipes—water pooling, wet spots on walls or ceilings, or the sound of running water when everything should be off—shut off your main water supply immediately. The faster you act and get professional help, the less damage you’ll face and the lower your repair costs will be.