If you turn on a faucet and get little or no water, your pipes may be frozen. First, locate and shut off your main water supply if you suspect a burst pipe – this prevents additional water damage. Keep the affected faucet open to relieve pressure.
Never use a torch or open flame to thaw pipes, as this creates serious fire hazards. You can try gentle heat from a hair dryer if the frozen section is visible and accessible, but for most situations, especially in hard-to-reach areas, you need professional help.
Call us immediately. Frozen pipes can burst within hours or even minutes, and the sooner we address the problem, the better chance we have of preventing expensive water damage to your home.