First, we shut off your water supply to prevent any additional damage while we assess the situation. No point in making a bad situation worse while we figure out what’s going on.
Next, we locate the frozen section. This isn’t always obvious – sometimes the ice is in your walls, sometimes it’s in your crawl space, sometimes it’s in that one spot where your pipes run through an unheated area you forgot about. We use temperature readings and pressure tests to pinpoint exactly where the problem is.
Then we safely thaw the pipes using professional-grade equipment. No hair dryers, no space heaters, no open flames. We warm the pipes gradually and evenly to prevent additional cracking from thermal shock.
Finally, we test the entire system and check for any damage the freezing may have caused. We’re looking for small cracks that could become big leaks, weak spots that won’t survive the next cold snap, and any other issues that need attention now rather than at 3 AM next month.