Hear from Our Customers
No more scrambling for buckets while water pours through your ceiling. No more cold showers because your water heater died and nobody else answers their phone. When you call Murray Plumbing, you get immediate response from licensed professionals who understand Lake Tahoe’s unique plumbing challenges.
You’ll have hot water restored, leaks stopped, and your property protected from further damage. We arrive within 30-60 minutes with fully stocked trucks and the expertise to handle everything from burst pipes to failed water heaters. Most emergency repairs are completed the same day, and we clean up the mess so your home is left in pristine condition.
Murray Plumbing brings five generations of plumbing expertise to Carnelian Bay’s unique mountain environment. We’re fully licensed California contractors who understand how Lake Tahoe’s freezing winters, high altitude, and seasonal property demands affect your plumbing systems.
Unlike contractors who treat every emergency the same, we know that mountain homes face specific challenges. Burst pipes from inadequate insulation. Water heater failures during peak demand. Septic issues in rural areas. We’ve seen it all, and we’re equipped to handle it properly.
Our 4.7-star Google rating reflects our commitment to transparent pricing, professional service, and showing up when we say we will. When other plumbers send you to voicemail, we answer with real solutions.
First, you call our emergency line and speak with a real person, not an answering service. We’ll ask about your situation and give you an estimated arrival time based on your location and current conditions. No runaround, no transfers.
Our licensed plumber arrives within 30-60 minutes with a fully stocked truck and diagnostic equipment. Before starting any work, we assess the problem, explain what needs to be done, and provide upfront pricing so you know exactly what you’re paying. No surprise fees or hidden costs.
We fix the immediate problem first to stop any ongoing damage, then address the underlying issue. You’ll understand what caused the problem and what we did to prevent it from happening again. Most repairs are completed the same day, and we leave your property clean and protected.
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We handle every type of plumbing emergency common to the Lake Tahoe area. Burst pipes from freezing temperatures. Failed water heaters during peak winter demand. Major drain clogs and sewage backups. Slab leaks and gas line issues. If water is going where it shouldn’t be or you’re without essential plumbing services, we consider it an emergency.
Our trucks carry equipment for video drain inspection, high-pressure water jetting, pipe locating, and the most common repair parts. We’re also experienced with mountain property challenges including well pumps, septic systems, and plumbing in older vacation homes.
Carnelian Bay’s affluent community deserves reliable emergency service that protects valuable properties. We understand that a small leak in a $2 million mountain home can quickly become a catastrophic insurance claim. That’s why we prioritize immediate response and proper repairs that last.
Our typical response time for emergency calls in Carnelian Bay is 30-60 minutes, depending on current call volume and your exact location. We prioritize calls based on severity – burst pipes and major leaks get immediate attention, while less urgent issues might have slightly longer wait times.
When you call, we’ll give you an honest estimate of when we can arrive and keep you updated if anything changes. We don’t make promises we can’t keep, especially during busy periods or severe weather when plumbing problems spike. During winter storms, response times may be slightly longer due to road conditions, but we always prioritize emergency calls and will walk you through steps to minimize damage while we’re en route.
Yes, emergency calls outside normal business hours do include an additional service fee, but we’ll tell you exactly what that fee is when you call – no surprises when we hand you the bill. Our emergency rates are competitive with other Lake Tahoe area plumbers, and we believe they’re fair considering we’re leaving our families and other commitments to help you.
We provide upfront pricing before starting any work, so you’ll know the total cost including the emergency fee. Many customers find that our transparent approach and quality work actually saves them money compared to contractors who quote low then add unexpected charges. When pipes are bursting and water is flooding your home, the emergency fee is a small price to pay for immediate professional help.
If you have a burst pipe or major leak, your first priority is stopping the water flow. Locate your main water shut-off valve and turn it off immediately. If you’re unsure where it is or how to operate it, we can walk you through it over the phone. This single step can save thousands of dollars in water damage.
Move valuable items away from the affected area and try to contain water with buckets or towels if possible. Don’t attempt to fix the problem yourself, especially with gas lines or electrical components near water. If you smell gas, evacuate immediately and call the gas company. Take photos of the damage for insurance purposes, but prioritize safety over documentation. We’ll handle the repair properly when we arrive.
Absolutely. We understand Lake Tahoe’s unique plumbing challenges, from winter freezes to high-altitude water concerns. Frozen pipes are extremely common in this area, especially in vacation homes and older properties with inadequate insulation. We’ve handled everything from minor freeze-ups to major pipe failures that flood basements and crawl spaces.
Our trucks carry specialized equipment for thawing frozen pipes safely, and we know the proper techniques to prevent damage during the thawing process. We also understand the importance of winterizing vacation properties and can advise you on preventing freeze-ups when you’re away. Many of our emergency calls could be prevented with proper winterization, and we’re happy to share that knowledge with our customers.
Yes, we frequently work on vacation homes and rental properties throughout the Carnelian Bay area. We understand the unique challenges of seasonal properties, including the need for quick turnarounds between guests and the importance of preventing problems that could disrupt bookings.
Many vacation homes have plumbing systems that sit unused for months, leading to issues when they’re reactivated. We can help with seasonal startups and shutdowns, emergency repairs that need immediate attention, and preventive maintenance to avoid problems during peak rental seasons. We also work with property managers and can coordinate repairs around guest schedules when possible. Our goal is keeping your investment property profitable and problem-free.
In the Lake Tahoe area, we most commonly handle burst pipes from freezing, water heater failures, and major drain backups. Burst pipes are especially frequent during winter months when temperatures drop and older homes struggle with inadequate insulation. These can cause catastrophic flooding if not addressed immediately.
Water heater emergencies are also common, particularly during peak usage periods when vacation rentals are full or when units fail due to mineral buildup from hard water. We handle both tank and tankless systems and can often complete same-day replacements. Sewage backups and major drain clogs create health hazards and require immediate attention. We have professional equipment to clear blockages and repair damaged sewer lines quickly and safely.
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