Hear from Our Customers
Every minute counts when water’s going where it shouldn’t. That’s why we respond to plumbing emergencies in Parkway with the urgency they deserve—because we know a small leak today becomes a $5,000 water damage bill tomorrow.
You get a licensed plumber who shows up equipped to handle whatever’s broken, flooded, or backing up. No “we’ll have to come back tomorrow for parts” nonsense. We fix it right the first time, so you can sleep tonight knowing your home is safe.
Most importantly, you’ll know exactly what you’re paying before we start. No surprise charges when you’re already stressed about water pouring through your ceiling.
We’ve been responding to emergency calls in Parkway and the greater Sacramento area for over two decades. We understand this area’s unique challenges—from aging infrastructure that fails without warning to seasonal storms that overwhelm drainage systems.
Our 5-star reputation isn’t built on marketing. It’s earned by showing up when we say we will, fixing problems completely the first time, and charging exactly what we quoted. No exceptions.
When your neighbor’s pipes burst last winter, we were probably the ones who fixed them. When the house down the street had a sewer backup during storm season, that was likely us too. We’re not the biggest plumbing company in California, but we’re the one Parkway residents call when they need it done right.
First, you call our emergency line and talk to a real person—not a recording. We ask the right questions to understand what’s happening and dispatch a licensed plumber immediately. Most calls get a response within 30 minutes.
When we arrive, we assess the situation quickly and explain exactly what needs to be done. You’ll get an upfront price before any work begins. No hourly surprises or “additional fees” that magically appear later.
We fix the immediate problem first—stop the water, clear the blockage, or repair the burst pipe. Then we check for any related issues that could cause problems later. You’re not just getting a quick patch job. You’re getting a complete solution that prevents the same emergency from happening again next month.
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We handle the full range of plumbing emergencies that hit Parkway homes. Burst pipes from freezing weather or old age. Sewer backups that create health hazards. Water heaters that fail and flood your basement. Drain blockages that cause overflows.
We also handle the less obvious emergencies—like gas leaks that require immediate evacuation and professional repair, or slab leaks that can undermine your foundation if not caught early.
In Parkway, we see specific patterns. Older homes near the American River often have cast iron pipes that corrode and fail suddenly. Newer developments sometimes have installation issues that don’t show up until years later. We know what to look for and how to fix it permanently, not just temporarily.
Our trucks carry the parts and tools needed for most emergency repairs, so we can complete the job in one visit. When we can’t, we’ll make sure your home is safe and the problem is contained until we return with whatever specialty equipment the job requires.
We typically respond to emergency calls in Parkway within 30 minutes, often faster. Our trucks are strategically positioned throughout the Sacramento area, and we keep them fully stocked with common repair parts and tools.
When you call, we immediately dispatch the nearest available plumber while gathering information about your specific emergency. This allows us to bring the right equipment and be prepared to start repairs as soon as we arrive. We don’t waste time with multiple trips or delays—your emergency gets handled immediately.
Any plumbing issue that threatens your property, health, or safety qualifies as an emergency. This includes burst pipes that are actively flooding your home, sewer backups creating health hazards, gas leaks requiring immediate evacuation, or water heater failures causing basement flooding.
Even seemingly smaller issues like a toilet that won’t stop overflowing or a main water line break can cause thousands in damage if not addressed immediately. If water is going where it shouldn’t, or if you smell gas, don’t wait—call us right away. It’s always better to have us assess the situation quickly than to discover later that waiting made the problem much worse and more expensive.
Yes, absolutely. Before we start any emergency repair work, you’ll receive a clear, detailed estimate of all costs involved. This includes labor, materials, and any additional fees—no surprises when you’re already dealing with a stressful situation.
We understand that plumbing emergencies are expensive enough without hidden charges appearing later. Our pricing is transparent and fair, reflecting the urgency and expertise required for emergency work, but never including unnecessary markups or surprise fees. If the scope of work changes during the repair, we discuss it with you first and get approval before proceeding.
We work with insurance companies regularly and can help document the damage and repairs for your claim. Most homeowner’s insurance policies cover sudden plumbing failures like burst pipes, but proper documentation is crucial for claim approval.
We’ll provide detailed photos of the damage, written assessments of what caused the failure, and itemized invoices for all repair work. Our experience with insurance claims means we know what documentation adjusters need and how to present it properly. This helps ensure your claim gets processed quickly and you receive the coverage you’re entitled to under your policy.
First, locate and shut off your main water valve to prevent further flooding—it’s usually in your basement, crawl space, or near the street. If you smell gas, evacuate immediately and call your gas company before calling us.
For water emergencies, move valuables and furniture away from the affected area if it’s safe to do so. Take photos of the damage for insurance purposes, but don’t attempt any repairs yourself—emergency plumbing often involves high pressure, electrical hazards, or structural concerns that require professional expertise. Call us immediately, and we’ll guide you through any additional safety steps while we’re en route to your location.
Yes, we specialize in older Parkway homes and understand the unique challenges they present. Many homes in this area have aging cast iron pipes, galvanized steel lines, or early PVC installations that are prone to specific types of failures.
Our experience with older systems means we can quickly identify not just the immediate problem, but also related issues that might cause future emergencies. We’re equipped to work with obsolete pipe materials and fittings that newer plumbers might not be familiar with. When we repair your emergency, we also provide recommendations for preventive upgrades that can help avoid similar problems in the future.
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