Hear from Our Customers
That burst pipe flooding your basement at 2 AM isn’t going to fix itself. Every minute counts when water is actively damaging your property, and you need someone who understands that urgency.
When you call Murray Plumbing, you’re not reaching a call center operator reading from a script. You’re talking to professionals who know exactly what questions to ask and can give you realistic arrival times while walking you through immediate steps to minimize damage.
We arrive with fully stocked trucks and diagnostic equipment to identify problems quickly. Before any work begins, you get upfront pricing so you know exactly what you’re paying—no surprise charges added to your bill later.
Murray Plumbing has been handling Rosemont’s plumbing emergencies with the kind of service you’d expect from neighbors who actually understand this community. We know the older homes on Riverside Drive and the newer developments near the community center.
Licensed, insured, and equipped to handle whatever your plumbing throws at you, we’ve built our reputation on quick response times, professional service, and transparent pricing. Our 4.7-star Google rating based on 93 reviews reflects our commitment to doing the job right the first time.
As a locally-owned business, we understand that emergency situations are stressful enough without worrying about whether your plumber knows what they’re doing.
First, you’ll speak with someone who understands plumbing emergencies and can ask the right questions to understand your situation. We’ll give you a realistic arrival time and walk you through immediate steps to minimize damage while you wait.
Our plumber arrives with a fully stocked truck and diagnostic equipment to identify the problem quickly. Most emergency calls get a plumber on-site within 60-90 minutes, depending on your location in Rosemont and current call volume.
Before any work begins, you’ll get upfront pricing so you know exactly what you’re paying. All emergency work comes with the same quality guarantee as scheduled service calls because emergency situations are stressful enough without wondering if the repair will hold up.
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True plumbing emergencies involve active water damage, health hazards, or situations that worsen rapidly without immediate attention. Burst pipes, sewer backups, gas leaks, water heater flooding, and major leaks all qualify for emergency service.
We handle the vast majority of residential plumbing emergencies, from burst pipes and water heater failures to sewer line problems. Our emergency trucks carry extensive parts inventory and professional equipment for most situations, so we can resolve issues on the spot rather than scheduling return visits.
Emergency service rates are higher than regular business hours because of the immediate response and after-hours availability, but you’ll know the exact pricing before any work begins. Many customers find emergency service actually saves money by preventing extensive water damage that would cost thousands to repair.
Most emergency calls get a plumber on-site within 60-90 minutes, depending on your location in Rosemont and current call volume. During severe weather or peak emergency periods, it might take slightly longer, but you’ll get an honest time estimate when you call.
Our dispatcher will also walk you through immediate steps to minimize damage while you wait, like shutting off water mains or clearing the area around leaks. We understand that every minute counts when water is actively damaging your property, which is why we prioritize rapid response for true emergencies.
Emergency service rates are higher than regular business hours because of the immediate response and after-hours availability, but you’ll know the exact pricing before any work begins. There are no hidden fees or surprise charges added to your bill later.
The emergency rate covers the service call, diagnosis, and labor—you only pay additional costs for parts if repairs are needed. Many customers find emergency service actually saves money by preventing extensive water damage that would cost thousands to repair if left until morning.
Yes, all emergency work comes with the same quality guarantee as scheduled service calls. Emergency situations are stressful enough without wondering if the repair will hold up, so we stand behind our work regardless of when it’s performed.
We use the same high-quality materials and professional techniques for emergency repairs as we do for planned maintenance. If there’s ever an issue with work we’ve completed, we’ll return to make it right at no additional charge.
Our dispatcher will walk you through specific steps based on your situation, but generally you should shut off the main water supply if there’s active flooding, clear the area around leaks to prevent further damage, and avoid using electrical appliances near standing water.
For burst pipes, locate your main water shutoff valve—it’s usually near where the water line enters your home. For gas leaks, evacuate the area immediately and don’t use any electrical switches or flames. We’ll provide detailed guidance when you call based on your specific emergency.
We handle the vast majority of residential plumbing emergencies, from burst pipes and water heater failures to sewer line problems and gas leaks. Our emergency trucks carry extensive parts inventory and professional equipment for most situations.
For highly specialized issues like main sewer line replacement or complex commercial systems, we’ll stabilize the immediate problem to prevent further damage and coordinate with appropriate specialists if needed. The goal is always to stop the emergency first, then provide the right long-term solution.
True plumbing emergencies involve active water damage, health hazards, or situations that worsen rapidly without immediate attention. Burst pipes, sewer backups, gas leaks, water heater flooding, and major leaks all qualify for emergency service.
A slow drip or running toilet can usually wait until regular business hours, but if you’re dealing with active flooding, no water supply, sewage backup, or gas odors, that’s an emergency. When in doubt, call us—we’d rather assess the situation and find it’s not urgent than have you deal with extensive damage that could have been prevented.
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