Hear from Our Customers
Pollock Pines sits at elevation on the Highway 50 corridor, and that means real winters temperatures that drop below freezing, snowfall that averages around 3.5 feet a year, and pipes in homes built in the late 1970s that weren’t designed with smart monitoring in mind. When something goes wrong inside those walls, the damage doesn’t wait for you to notice it. It just keeps going.
The Moen Flo Smart Water Monitor and Shutoff changes that. It watches your water pressure, flow rate, and temperature around the clock. It runs daily MicroLeak tests sensitive enough to catch a single drop per minute. And if something goes sideways a burst pipe, a slow leak behind the wall, a connection that finally gave out it shuts off your main water supply automatically and sends an alert to your phone. For a full-time resident in Pollock Pines, that’s peace of mind. For a vacation homeowner who’s back in Sacramento while their cabin sits empty off Sly Park Road, it’s the difference between a repair bill and a catastrophic loss.
Homes in this area also tend to carry more risk than newer builds. The median construction year for Pollock Pines housing is right around 1977–1979, and older plumbing infrastructure is where slow, hidden leaks live longest. The Moen Flo finds them before they find your floors.
We’re based in El Dorado Hills, right on Highway 50 the same road that runs straight through Pollock Pines. We’ve been serving El Dorado County for over 24 years, and we understand what mountain homes here actually deal with: aging plumbing, freeze risk, variable water pressure from the EID distribution system, and properties that sit unoccupied through entire winters.
We hold a California C-36 Plumbing Contractor License, carry full insurance, and are BBB Accredited. When we show up to a Pollock Pines property, we’re not guessing at your setup. We know the housing stock in this area, we know the water system, and we know how to install a Moen Flo correctly not just mount the hardware, but configure the app, connect the Wi-Fi, set the right modes for how you actually use your home, and walk you through everything before we leave.
A Pollock Pines customer put it simply on Angi: “I called Murray Plumbing at 12:45 to replace my water pressure regulator, they arrived within hours, and did the work promptly.” That’s the standard we hold ourselves to, every call.
When you call, we start by asking a few straightforward questions the age of your home, your pipe size, whether the property is a primary residence or a vacation cabin. That helps us confirm which Moen Flo unit fits your setup: the 3/4-inch or 1-inch model. Most Pollock Pines homes fall into one of these two categories, and getting the sizing right matters for accurate MicroLeak testing.
On installation day, we shut off your main water supply, cut into the line at the right entry point, and install the Flo device. Because this is El Dorado County and the work involves modifying your main water line, it needs to be done by a licensed C-36 contractor which is exactly what we are. We handle the technical side so the installation is done correctly and the Moen warranty stays intact.
Once the hardware is set, we connect the device to your home’s Wi-Fi and configure the Moen Smart Water app on your phone. For vacation homeowners, we set Away Mode so the system responds appropriately when the property is unoccupied which is when you need it most. For full-time residents, we walk through Home Mode, Sleep Mode, and how to read your daily water usage data. By the time we pack up, you’re not just protected you actually know how to use what you’ve got.
Ready to get started?
Every Moen leak detector installation we complete in Pollock Pines includes the full process: licensed main line installation, correct pipe sizing, Wi-Fi connection, Moen app setup, mode configuration, and a complete walkthrough before we leave. The price we quote before we start is the price on your invoice. No diagnostic fees added at the end, no surprise charges because of what we found once we opened things up.
Beyond the main Flo Smart Water Monitor and Shutoff, we can also place standalone Moen Smart Leak Detectors in high-risk spots under kitchen and bathroom sinks, near the water heater, and in the laundry room. For older Pollock Pines homes with plumbing spread across a larger footprint, layering these sensors with the main unit gives you whole-home coverage that a single device on the supply line can’t fully replicate on its own.
If you’re a vacation homeowner and your property is with Airbnb or VRBO, this matters even more. Renters don’t know your home’s plumbing history. They won’t notice a slow drip under the sink or a supply line that’s been running hot. The Moen system will and it’ll alert you before a guest’s weekend stay turns into a water damage claim. Farmers Insurance and Mercury Insurance both offer premium discounts for Moen Flo installation, and in El Dorado County’s current insurance environment, that’s worth factoring into your decision.
Yes and honestly, this is exactly the scenario the Moen Flo was built for. When your cabin off Sly Park Road or in the Jenkinson Lake Estates area is sitting empty for days or weeks, there’s no one to catch a slow leak under the sink or notice a pipe connection that finally gave out. Water damage compounds quietly, and by the time you return to Pollock Pines, what could have been a minor repair becomes a major one.
The Moen Flo Smart Water Monitor and Shutoff installs on your main water line and monitors flow, pressure, and temperature 24 hours a day. If it detects an anomaly anything from a pinhole leak to a full pipe burst it shuts off the water supply automatically and sends an alert to your phone. When we set up your system, we configure Away Mode specifically for unoccupied properties so the system responds correctly when no one is home. You can also manually shut off your water from anywhere using the Moen Smart Water app, which means if you’re back in Sacramento and something feels off, you don’t have to wait until the weekend to act.
It does. The Moen Flo installs on your home’s main water supply line after the meter, before the water reaches any fixtures or appliances so it works with any municipal water source, including the El Dorado Irrigation District supply that serves Pollock Pines. Water here comes from Jenkinson Lake via the EID’s Reservoir A Water Treatment Plant and travels through a distribution network that spans over 1,300 miles of pipe across the eastern service area.
What that means practically is that water pressure in some parts of Pollock Pines can vary depending on your location relative to the distribution line. The Moen Flo monitors your home’s incoming pressure in real time, which is actually useful in areas with longer distribution runs it gives you a baseline for what’s normal at your property and flags deviations that could indicate a developing issue. We account for local pressure conditions when sizing and positioning the unit, so the MicroLeak testing runs accurately from day one.
Yes. The Moen Flo monitors water temperature as part of its continuous tracking alongside flow rate and pressure. When temperatures at the pipe drop toward dangerous levels, the system can send an alert to your phone giving you time to act before a freeze becomes a burst.
This matters in Pollock Pines in a way it simply doesn’t in the Sacramento Valley. Winter lows here regularly hit the low 30s°F and occasionally dip below 28°F. For homes built in the 1970s and 1980s which describes most of the housing stock in this area pipe insulation in crawl spaces and exterior walls isn’t always up to modern standards. That combination of cold temperatures and older construction is where freeze events happen. The Moen Flo won’t prevent a freeze on its own, but early warning gives you the window to run the heat, open cabinet doors, or call us before the pipe lets go. For vacation homeowners who aren’t on-site to notice dropping temperatures, that alert can save tens of thousands of dollars in water damage.
Pollock Pines is an unincorporated community in El Dorado County, which means it falls under El Dorado County’s building code requirements rather than a city’s. Any work that involves cutting into and modifying your main water supply line which is exactly what Moen Flo installation requires must be performed by a California C-36 Licensed Plumbing Contractor. We hold that license and carry the required contractor bond on file with the CSLB.
Depending on the specifics of the installation, a permit may be required under El Dorado County’s building permit process for main water line modifications. As a licensed contractor, we navigate that process as part of the job you don’t need to figure out the county’s requirements on your own. This is also one of the key reasons Moen recommends professional installation over DIY: improper installation or unpermitted work can void the device warranty and disqualify you from insurance discounts that require documented professional installation.
It can, and in El Dorado County’s current insurance climate, it’s worth looking into seriously. Farmers Insurance and Mercury Insurance both offer premium discounts for Moen Flo installation, and some homeowners have documented savings of up to $1,500 per year. The discount is tied to professional installation and proper device registration which is why having a licensed contractor complete the job and provide the right documentation matters.
The insurance angle is particularly relevant for Pollock Pines homeowners. The 2021 Caldor Fire directly affected this community and the surrounding area, and in the years since, El Dorado County homeowners have faced a more challenging insurance environment higher premiums, more scrutiny, and in some cases more difficulty maintaining coverage in fire-risk zones. Insurers are increasingly looking at risk-mitigation devices as a factor in underwriting decisions, and a smart water shutoff system is one of the clearest examples of a homeowner taking measurable steps to reduce non-weather water damage risk. If your carrier offers a discount for Moen Flo, a professional installation that pays for itself within a year or two is a straightforward financial decision.
We recommend professional installation for the Flo Shutoff, and there are practical reasons for that beyond just the company line. Installing the device requires shutting off your main water supply, cutting into the supply line, and making a permanent connection work that, in El Dorado County, needs to be done by a California C-36 Licensed Plumbing Contractor. Attempting it without a license can result in unpermitted work, which creates problems if you ever sell the home or need to file an insurance claim.
Beyond the code issue, DIY installation can void the Moen warranty entirely. That matters because the warranty is part of what makes the investment worthwhile and it’s also what your insurance carrier may require documentation of when you submit for a premium discount. We complete the full installation, register the device correctly, and provide the documentation you need for both the warranty and your insurer. For Pollock Pines homeowners especially those managing vacation properties remotely having that paper trail in order from day one is the kind of detail that protects you when it actually counts.
Local Resources
