Hear from Our Customers
Here’s what happens when you call Murray Plumbing for frozen pipes: we show up fast, thaw your pipes safely, and prevent the water damage that could cost you thousands. No more waiting around wondering if your pipes will burst.
You get your water back without the nightmare of flooded rooms or ruined belongings. We use professional thawing equipment—not dangerous shortcuts—so your pipes stay intact and your home stays dry.
Most importantly, you avoid the stress of dealing with insurance claims, water damage restoration, and weeks of disruption to your daily routine.
We’ve been handling plumbing emergencies for over five generations. That means we’ve seen every type of frozen pipe situation Gold Hill can throw at us—and we know exactly how to fix it.
We’re not some fly-by-night operation. We’re licensed, insured professionals who’ve built our reputation on showing up when we say we will and charging exactly what we quote. No surprise fees, no diagnostic charges, no runaround.
When Gold Hill residents have a plumbing emergency, they call us because they know we’ll be there—day or night, weekend or holiday—with the tools and expertise to solve the problem right.
First, we shut off your water supply to prevent further damage if pipes have already burst. Then we locate the frozen section using our professional diagnostic tools—no guesswork, no tearing up walls unnecessarily.
Next comes the safe thawing process. We use specialized heating equipment, never open flames or boiling water that could make the problem worse. We work methodically to restore water flow without damaging your pipes.
Finally, we test the entire system to make sure everything’s working properly and check for any damage that needs repair. You’ll know exactly what we found, what we fixed, and what to watch for in the future.
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When you call us for frozen pipes in Gold Hill, you’re getting more than just a quick fix. You’re getting professionals who understand that California winters can be unpredictable, and even our moderate climate can produce those overnight freezes that catch homeowners off guard.
Gold Hill’s elevation and terrain can create microclimates where temperatures drop faster than expected. We know which areas of your home are most vulnerable—outdoor spigots, pipes in unheated spaces, and lines that run along exterior walls.
Our service includes not just thawing your frozen pipes, but also identifying why they froze in the first place and giving you practical advice to prevent it from happening again. Because the last thing you want is to deal with this same emergency next winter.
We provide 24/7 emergency service throughout Gold Hill and typically arrive within an hour of your call. We understand that frozen pipes are a race against time—the longer water sits frozen in your pipes, the more likely they are to burst and cause serious damage.
Our trucks are fully stocked with professional thawing equipment, so we can start working on your problem immediately when we arrive. We don’t need to go back to the shop for parts or tools.
During winter weather when multiple homes might be affected, we prioritize calls based on severity and risk of damage. But we’ll always give you a realistic timeframe and keep you updated if anything changes.
The biggest difference is safety and effectiveness. Homeowners often try dangerous methods like open flames, boiling water, or space heaters placed too close to pipes. These approaches can cause fires, crack pipes from thermal shock, or create electrical hazards in wet conditions.
Professional thawing uses controlled heat application with specialized equipment. We know exactly how much heat to apply and where, so we restore water flow without damaging your pipes or creating new problems.
We also have the diagnostic tools to locate frozen sections that aren’t visible, and we can identify potential burst areas before they become major leaks. Most homeowners can’t see inside walls or under slabs where the real damage often occurs.
Not necessarily, but the risk increases significantly the longer they stay frozen and the colder it gets. Water expands about 9% when it freezes, which creates tremendous pressure inside your pipes. Older pipes, uninsulated pipes, and pipes that have frozen before are most likely to fail.
The danger isn’t just from the initial freeze—it’s also from the thaw. As ice melts, it can shift and create weak spots that burst later. That’s why professional assessment is so important even if your pipes seem fine after thawing.
In Gold Hill’s climate, pipes might freeze overnight and thaw during the day, creating a cycle of expansion and contraction that weakens them over time. Getting professional help prevents this cycle from causing long-term damage to your plumbing system.
The cost depends on the extent of the problem, but we always give you an upfront quote before starting work. Simple thawing services typically cost much less than dealing with burst pipe damage, which can run into thousands when you factor in water damage restoration.
What sets us apart is our transparent pricing. The price we quote is the price you pay—no diagnostic fees, no surprise charges, no “we found additional problems” upselling. We’ve been in business for five generations by treating customers fairly.
Many times, our final cost comes in lower than the original estimate because we work efficiently and don’t pad the bill. We’d rather have you as a satisfied long-term customer than maximize profit on a single emergency call.
Absolutely. Prevention is always better than emergency repair, and we can identify the specific vulnerabilities in your Gold Hill home. This might include adding insulation to exposed pipes, installing heat tape on problem areas, or adjusting your home’s heating strategy during cold snaps.
Gold Hill’s terrain and elevation can create unique challenges—some homes have pipes in crawl spaces that get colder than expected, or outdoor lines that are more exposed to wind. We’ll walk through your property and point out the areas that need attention.
We also provide practical advice that doesn’t cost anything: keeping cabinet doors open during freezes, maintaining minimum indoor temperatures, and knowing where your main water shutoff is located. Small changes can prevent big problems.
Yes, we provide true 24/7 emergency service throughout Gold Hill, with no extra charges for nights, weekends, or holidays. Frozen pipes don’t wait for business hours, and neither do we.
When you call our emergency line, you’re talking to our actual team—not an answering service or call center. We can often provide guidance over the phone for immediate steps to take while we’re on our way to your home.
Our emergency response includes fully stocked service vehicles and all the specialized equipment needed for frozen pipe situations. We’re not just answering your call—we’re coming prepared to solve your problem completely, even if it’s 3 AM on a Sunday.
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