Hear from Our Customers
Water doesn’t wait for business hours, and neither do we. When you’re dealing with burst pipes flooding your home or a complete water heater failure, every minute counts toward preventing thousands in damage.
You get a licensed plumber at your door within 60-90 minutes, not an answering service that takes messages. We arrive with the right tools and parts to fix your problem permanently, not just patch it until the next emergency.
Your normal routine gets restored. Your property stays protected. And you sleep better knowing the repair was done right the first time, with upfront pricing so you know exactly what you’re paying before any work starts.
We’ve been serving Penryn and the surrounding Sierra foothill communities for over 24 years. We’re not just another plumbing company – we’re your neighbors who understand this area’s unique plumbing challenges.
From the older properties near the railroad tracks to the newer developments, we’ve seen what works and what doesn’t in Penryn’s mix of plumbing systems. Our licensed, insured team lives in the community we serve, maintaining our 4.7-star Google rating through honest work and fair pricing.
When you call Murray Plumbing, you’re getting plumbers who know Penryn homes inside and out, with the experience to handle everything from routine repairs to complex emergency situations that threaten your property and peace of mind.
When you call our emergency line, you reach someone who can actually help you, not an answering service. We get the basic details about what’s happening and give you a realistic timeframe for arrival, typically 60-90 minutes.
If you’re dealing with active flooding, we’ll walk you through shutting off your water to prevent more damage while we’re on the way. Our trucks stay stocked with quality parts and professional equipment that Penryn homes typically need for common emergencies.
We arrive ready to work, diagnose the problem quickly, and provide upfront pricing before starting any repairs. Most emergency fixes can be completed the same day without waiting for special orders, so you can get back to your normal routine without the stress of wondering if it’s really fixed.
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Our emergency plumbing service covers the disasters that can’t wait – burst pipes actively flooding your home, water heaters that have failed completely, sewage backups creating health hazards, and severe drain clogs that have shut down your kitchen or bathroom completely.
In Penryn’s foothill location, we understand the challenges that come with the area’s mix of older infrastructure and newer developments. Temperature swings, settling foundations, and the area’s unique plumbing configurations require experienced local knowledge to diagnose and repair correctly.
You won’t get a temporary patch job that fails again next week. We handle the full scope of emergency repairs with the same warranty coverage we provide for scheduled work, because fixing something at 2 AM doesn’t mean it should be a temporary solution that leaves you vulnerable to the next crisis.
A plumbing emergency involves active water damage, health hazards, or complete loss of essential plumbing function. This includes burst pipes that are actively flooding your home, water heaters that have failed completely leaving you without hot water, sewage backups creating health hazards, major toilet overflows, and severe drain blockages that prevent normal use of your kitchen or bathroom.
A dripping faucet or slow drain, while annoying, typically doesn’t require emergency service rates. However, if that slow drain suddenly becomes a complete backup that’s flooding your bathroom floor, it’s moved into emergency territory. When in doubt, call us – we’ll help you determine if your situation needs immediate attention or can wait for regular service hours without risking additional damage.
We typically respond to emergency calls in Penryn within 60-90 minutes, depending on your exact location and current call volume. When you call, we’ll give you a realistic timeframe and keep you updated if anything changes – no false promises about being there “right away.”
Unlike other companies that use answering services, when you call our emergency line, you reach someone who can actually help you immediately. If you’re dealing with active flooding, we’ll walk you through shutting off your water to prevent more damage while we’re on the way. Our trucks are strategically positioned to minimize response times to Penryn and the surrounding foothill communities.
Yes, emergency service outside regular business hours includes additional fees to cover the cost of maintaining 24/7 availability and getting licensed technicians to your home quickly during nights, weekends, and holidays. However, we provide completely upfront pricing before starting any work, so you know exactly what the service will cost with zero surprise fees.
We believe in transparent pricing – the quote we give you is the price you pay, period. Our emergency pricing reflects the immediate availability and rapid response you need when water is actively damaging your Penryn home, but we never take advantage of emergency situations with inflated rates or hidden charges.
First, locate and shut off your main water valve to prevent additional flooding and damage. In most Penryn homes, this is near your water meter or where the main line enters your house. If you can’t find it, we can guide you over the phone when you call.
If the emergency involves electricity and water together, turn off power to affected areas at your electrical panel for safety. Remove valuable items from areas where water damage is occurring, and try to contain the water with towels or buckets if safely possible. Take photos of the damage for insurance purposes, but don’t attempt any DIY repairs – water emergencies can be dangerous and improper fixes often make the situation significantly worse.
Absolutely. Our emergency repairs come with a comprehensive guarantee on both parts and labor. We stand behind our work because we use quality materials and proper repair techniques, not quick fixes that fail in a few weeks when you least expect it.
If you experience any problems with a repair we’ve completed, we’ll come back and make it right at no additional charge. Our goal is to solve your plumbing emergency permanently, not temporarily patch it so you’re dealing with the same crisis again next month. That’s why we focus on doing the job correctly the first time rather than rushing through temporary solutions, even during high-stress emergency situations.
We handle the complete spectrum of emergency plumbing repairs, from straightforward fixes to complex system failures that other companies won’t touch after hours. Our trucks carry quality replacement parts for the most common Penryn plumbing systems, so most repairs can be completed on the first visit without multiple trips while your emergency continues.
We’re fully equipped to handle burst pipes, complete water heater failures, main sewer line backups, gas line issues, and major drain blockages that have completely shut down essential plumbing functions. Our licensed plumbers have the experience, tools, and parts inventory to diagnose problems quickly and implement permanent solutions that prevent the same emergency from recurring. Whether it’s a simple repair or a complex system failure, we’re prepared to resolve your plumbing emergency completely the same day.
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