Hear from Our Customers
When your pipe bursts at 2 AM or your water heater fails on Sunday, you need more than a quick fix. You need someone who shows up fast, knows exactly what they’re doing, and gets your home back to normal without the runaround.
That’s what you get with Murray Plumbing. We’ve built our reputation on quick response times and professional service that actually solves the problem the first time. No guessing, no surprises, no leaving you hanging when water is pooling on your floor.
Your emergency becomes our priority. We arrive with the right tools, assess the situation quickly, and get to work protecting your home from further damage while we make the necessary repairs.
Murray Plumbing has been serving Pleasant Valley and the surrounding El Dorado County area with reliable emergency plumbing services. We understand the unique challenges that come with homes in this area, especially those built in the 1980s and earlier that often have aging plumbing systems.
Our 4.7-star Google rating based on 93 reviews reflects what matters most to Pleasant Valley residents: we show up when we say we will, we do the work right, and we charge fair prices. No hidden fees, no surprise costs after we’re done.
We know that in a community like Pleasant Valley, your reputation is everything. That’s why we’ve built our business on transparency, reliability, and getting the job done right the first time.
When you call Murray Plumbing for an emergency, here’s exactly what happens. First, we answer the phone—no automated system, no waiting around. You talk directly to someone who can help assess your situation and dispatch a technician.
Next, we give you a realistic timeframe for arrival and keep you updated if anything changes. Our trucks are stocked with common parts and tools, so we can handle most emergencies without multiple trips.
Once we arrive, we assess the damage, explain what needs to be done, and provide upfront pricing before we start any work. We focus on stopping the immediate problem first—whether that’s shutting off water flow or preventing further damage—then we make the permanent repair. When we’re done, we clean up and make sure everything is working properly before we leave.
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Murray Plumbing handles the full range of plumbing emergencies that Pleasant Valley homeowners face. This includes burst pipes, water heater failures, sewer backups, major leaks, and complete loss of water pressure.
Given Pleasant Valley’s housing stock—with many homes built in the 1980s and earlier—we see a lot of issues with aging galvanized pipes, water heater failures, and sewer line problems. We’re equipped to handle these older system challenges, whether it’s a quick repair or recommending system upgrades to prevent future emergencies.
We also understand that Pleasant Valley’s rural setting means you can’t always wait until Monday morning for help. That’s why we maintain 24/7 emergency availability, fully stocked service vehicles, and the experience to handle whatever plumbing crisis you’re facing.
We typically respond to emergency calls in Pleasant Valley within 60-90 minutes, depending on your exact location and our current service calls. When you call, we’ll give you an accurate timeframe and keep you updated if anything changes.
Our emergency response covers the entire Pleasant Valley area, including the more rural parts of El Dorado County. We keep our service trucks fully stocked and strategically positioned to minimize response times, especially during peak emergency periods like cold snaps when frozen pipes become a major concern.
If you’re dealing with a major water leak or burst pipe, we’ll also walk you through immediate steps to minimize damage while we’re en route—like shutting off your main water valve or containing the water flow.
A plumbing emergency is any situation that threatens your property or safety and can’t wait for regular business hours. This includes burst pipes, major water leaks, complete loss of water, sewer backups, water heater failures (especially if you smell gas), and any situation where water is actively damaging your home.
Other emergencies include frozen pipes that have burst, toilets overflowing with no way to stop the flow, and strong sewage odors that could indicate a serious sewer line problem. Basically, if water is going where it shouldn’t be going, or if you’ve lost access to essential water services, that’s an emergency.
If you’re not sure whether your situation qualifies as an emergency, call us anyway. We’d rather help you assess the situation over the phone than have you deal with extensive water damage because you waited.
We charge fair, transparent rates for emergency service, and we’ll always give you the cost upfront before starting any work. While emergency calls do carry a premium compared to scheduled service, we don’t believe in gouging people during their worst moments.
Our emergency pricing includes the service call, diagnosis, and labor. We charge by the job, not by the hour, so you know exactly what you’re paying regardless of how long the repair takes. There are no hidden fees, no surprise charges after we’re done, and no separate charges for nights, weekends, or holidays.
We believe that when you’re dealing with a plumbing emergency, the last thing you should worry about is getting hit with unexpected costs. We’ll explain all charges before we start work, so you can make an informed decision.
Absolutely. Many Pleasant Valley homes were built in the 1980s and earlier, and we have extensive experience working with older plumbing systems, including galvanized steel pipes, older water heaters, and aging sewer lines.
We understand the specific challenges these older systems present—from corrosion and mineral buildup to outdated fixtures and connections that don’t match modern standards. We keep parts and materials on hand for these older systems, and we know how to work with them safely and effectively.
When we’re working on an older system, we’ll also let you know if we spot potential problems that could become emergencies down the road. This helps you plan for future repairs or upgrades on your timeline, rather than dealing with another emergency later.
The most important thing is to stop the water flow if possible. Locate your main water shutoff valve and turn it off if you’re dealing with a major leak or burst pipe. If it’s a localized issue, look for the shutoff valve closest to the problem area—like under a sink or behind a toilet.
Try to contain or redirect water away from electrical outlets, appliances, and valuable items. Use buckets, towels, or tarps to catch dripping water and protect your belongings. If you smell gas near a water heater, leave the area immediately and call the gas company as well as us.
Don’t attempt temporary repairs with tape or putty unless you’re confident in what you’re doing—sometimes these can make the situation worse or more difficult to repair properly. When we’re on our way, we’ll walk you through any specific steps based on your particular situation.
Yes, we stand behind all our emergency repair work with a comprehensive warranty. The specific terms depend on the type of repair, but we guarantee our workmanship and will return to address any issues related to our work at no additional charge.
For emergency repairs, we focus on getting you back to normal quickly, but that doesn’t mean we compromise on quality. We use professional-grade materials and proven repair techniques that are built to last, not just temporary fixes that will fail in a few weeks.
If you experience any problems with our emergency repair work, call us right away. We’ll return to make it right, because our reputation in Pleasant Valley depends on customers who are completely satisfied with our work, not just grateful that we showed up.
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