Hear from Our Customers
When your pipes burst at 2 AM or your water heater fails on Sunday, you need someone who actually answers the phone. You get a licensed professional at your door fast, not next week.
Your emergency gets handled with the right tools and experience the first time. No return trips because we missed something or didn’t bring the right equipment.
You know exactly what you’re paying before any work starts. No surprise fees, no inflated emergency rates, no games with your bill when you’re already dealing with water damage.
Murray Plumbing has built a 4.7-star reputation across 93 Google reviews by showing up when Rocklin families need help most. We’re the emergency plumber that actually answers at midnight, arrives when promised, and fixes it right.
Rocklin’s growing community means more homes, more plumbing systems, and more opportunities for things to go wrong at the worst possible time. We’ve been handling these emergencies with the kind of professional service that turns a plumbing disaster into just another problem solved.
Our transparent approach means you get an honest assessment and fair pricing, even during emergencies when other companies might take advantage.
You call us any time, day or night, and speak with someone who can actually help you. No answering service runaround or callbacks hours later when water is flooding your home.
We dispatch a licensed plumber to your Rocklin location with a fully stocked truck. Most emergency calls get same-day service, often within an hour during business hours.
Before any work begins, you get a clear explanation of the problem and transparent pricing. No surprise charges, no inflated emergency rates, no pressure tactics while you’re stressed about water damage.
We fix the immediate problem first, then explain any additional work that might prevent future emergencies. You decide what makes sense for your situation and budget.
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Burst pipe repair, water heater failures, severe drain clogs, sewer backups, gas line emergencies, and major leaks get handled with professional equipment and experience. We carry the parts and tools needed for most emergency repairs on every truck.
Rocklin’s mix of newer developments and established neighborhoods means we work on everything from modern PEX systems to older copper and cast iron pipes. We understand the local plumbing challenges, from hard water issues to seasonal pipe stress.
Our emergency service includes temporary solutions to stop immediate damage, followed by permanent repairs that last. You get both the quick fix to protect your property and the lasting solution to prevent repeat problems.
Any situation causing immediate water damage, safety hazards, or loss of essential services counts as an emergency. Burst pipes, major leaks, sewer backups, gas line problems, and complete water heater failures all need immediate attention.
If water is actively damaging your property, you can’t use your main water supply, or you smell gas, call immediately. These situations get worse quickly and can cause thousands in additional damage if you wait until morning.
We also handle urgent situations like completely blocked main drains or toilets that won’t stop overflowing. While not always dangerous, these problems disrupt your daily life and often indicate larger issues that need professional attention.
Most emergency calls in Rocklin get same-day service, with many responses within an hour during normal business hours. After-hours emergencies typically see response times of 1-3 hours, depending on location and current call volume.
We prioritize calls based on safety and damage potential. Gas leaks and major water damage situations get immediate dispatch, while less urgent issues might have slightly longer response times during peak periods.
Unlike many companies that promise 24/7 service but use answering services, we have actual technicians available around the clock. When you call during an emergency, you’re talking to someone who can dispatch help immediately.
We use transparent, upfront pricing for all work, including emergencies. You’ll know the cost before any work begins, with no hidden fees or inflated rates just because it’s after hours or on weekends.
Emergency calls do include a service call fee to cover the cost of immediate response and diagnostic time, but this fee is applied toward any work performed. We don’t add percentage surcharges or emergency premiums on top of our regular rates.
Many customers find our emergency pricing actually costs less than their original estimate, especially compared to companies that charge by the hour plus trip fees and markup emergency rates.
For burst pipes or major leaks, shut off your main water supply immediately. The shutoff valve is usually located near your water meter or where the main line enters your home. This stops additional water damage while you wait for professional help.
If you smell gas, evacuate immediately and call the gas company from outside your home. Don’t use electrical switches, phones, or anything that could create a spark. We’ll coordinate with utility companies to ensure safe repairs.
For sewer backups, avoid using any drains or toilets until we arrive. Take photos of any damage for insurance purposes, and move valuables away from affected areas. Clear a path to your main cleanout access if you know where it’s located.
Yes, our licensed technicians handle the full range of emergency plumbing situations. This includes burst pipes, water heater failures, sewer line problems, gas line emergencies, major drain clogs, and significant leak repairs.
We carry professional equipment for emergency situations, including pipe repair clamps, replacement parts for common water heaters, drain cleaning equipment, and gas line repair materials. Most emergency repairs get completed on the first visit.
For complex situations requiring specialized equipment or permits, we provide immediate temporary solutions to prevent further damage, then schedule follow-up work to complete permanent repairs. You’re never left with an ongoing emergency while waiting for parts or permits.
All our emergency repair work comes with the same warranties and guarantees as our scheduled service calls. We stand behind our workmanship and use quality parts that are designed to last, not just provide temporary fixes.
If an emergency repair fails due to our workmanship within the warranty period, we return at no charge to make it right. This includes both the labor and any replacement parts needed to correct the issue.
Our goal is solving your emergency permanently, not creating a temporary patch that fails again next month. We use professional-grade materials and proven repair methods that address the root cause of the problem, not just the immediate symptoms.
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