Hear from Our Customers
You shouldn’t have to plan your day around cold showers or wait days for a repair appointment. When your water heater fails, you need it fixed fast and done right the first time.
That’s exactly what you get with Murray Plumbing. Our experienced technicians diagnose the problem quickly and provide same-day repairs whenever possible. No more disrupted routines, no more cold water surprises, and no more wondering if the repair will actually last.
You’ll have reliable hot water flowing again, backed by our commitment to quality workmanship and transparent pricing. Most importantly, you’ll have peace of mind knowing the job was done by professionals who understand what matters most to you.
Murray Plumbing has built a solid reputation in Freeport through consistent, reliable service and honest business practices. With a 4.7-star Google rating from 93 customer reviews, we’ve earned trust by showing up on time, diagnosing problems accurately, and completing repairs that last.
Our licensed technicians understand the unique challenges of water heater systems in California homes. We’ve seen every type of failure, from aging tank units to complex tankless systems, and we know how to fix them efficiently.
What sets us apart is our commitment to transparency. You’ll know exactly what’s wrong, what it will cost to fix, and how long it will take before we start any work. No surprises, no upselling, just straightforward solutions to get your hot water back.
When you call Murray Plumbing, we dispatch a licensed technician to your Freeport home or business, often the same day. Our technician arrives with a fully stocked truck and diagnostic equipment to identify the problem quickly.
We start with a thorough inspection of your water heater system, checking everything from the heating elements and gas connections to the pressure relief valve and thermostat. You’ll get a clear explanation of what’s causing the issue and an upfront estimate for the repair.
Once you approve the work, we complete the repair using quality parts and proven techniques. We test the system thoroughly to ensure everything works properly, then clean up our work area. Before we leave, we’ll explain what we did and provide maintenance tips to help prevent future problems.
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Murray Plumbing handles all types of water heater problems in Freeport homes and businesses. Whether you have a traditional tank unit, a modern tankless system, or a high-efficiency hybrid model, our technicians have the expertise to diagnose and repair the issue.
We service all major brands and can handle everything from simple thermostat replacements to complex gas valve repairs. Our trucks carry common replacement parts, so we can often complete repairs during the first visit. For emergency situations, we provide 24/7 service because we understand that water heater failures don’t follow business hours.
Freeport’s varied housing stock, from older homes with aging plumbing to newer developments with modern systems, requires technicians who understand different installation types and local building codes. Our experience with California’s energy efficiency requirements means we can recommend upgrades that may qualify for rebates while improving your system’s performance.
Several warning signs indicate your water heater needs professional attention. If you’re experiencing inconsistent water temperatures, unusual noises from the tank, or a pilot light that keeps going out, these are clear repair indicators.
More serious symptoms include a rotten egg smell, which could signal a gas leak requiring immediate attention, or water that never reaches proper temperature despite the system running. Age is also a factor – if your unit is over eight years old and showing multiple symptoms, the repair versus replacement decision becomes more complex.
The best approach is to have a professional inspection. Our technicians can assess your system’s condition, explain your options, and help you make an informed decision based on repair costs versus replacement benefits.
Pilot light problems typically stem from a few common causes. A dirty or clogged pilot tube can prevent proper gas flow, while a faulty thermocouple may not sense the pilot flame correctly and shut off the gas supply as a safety measure.
Draft issues can also extinguish pilot lights, especially if your water heater is located in a drafty area or if there are ventilation problems. Sometimes the gas control valve itself malfunctions, preventing consistent pilot operation.
Our technicians can quickly diagnose pilot light issues by testing each component systematically. Most pilot light problems are repairable without replacing the entire unit, making this a cost-effective repair that restores reliable hot water operation.
Most water heater repairs can be completed within two to four hours, depending on the specific problem and parts availability. Simple issues like thermostat replacement or pilot light cleaning often take less than two hours.
More complex repairs, such as heating element replacement in electric units or gas valve repairs, may require three to four hours. If we need to order specific parts, we’ll provide temporary solutions when possible and schedule a follow-up visit to complete the repair.
Our technicians carry common replacement parts in their trucks, which allows us to complete most repairs during the initial visit. We’ll always provide a time estimate before starting work so you can plan accordingly.
Yes, Murray Plumbing specializes in both traditional tank and tankless water heater repairs. Tankless systems have different components and require specific expertise, which our technicians possess through ongoing training and certification.
Common tankless issues include mineral buildup affecting heat exchangers, ignition problems, and flow sensor malfunctions. These systems also require regular descaling maintenance, especially in areas with hard water, to prevent efficiency loss and component damage.
Our diagnostic approach for tankless units involves checking error codes, testing water flow rates, and inspecting heat exchangers and gas connections. We stock parts for major tankless brands and can often complete repairs the same day, restoring your on-demand hot water system to full operation.
If you detect a gas odor near your water heater, take immediate safety precautions. Turn off the gas supply to the unit if you can do so safely, avoid using electrical switches or creating sparks, and ventilate the area by opening windows and doors.
Leave the area and call your gas company’s emergency line first, then contact Murray Plumbing for immediate service. Gas leaks require professional attention and should never be ignored or attempted as DIY repairs.
Our emergency technicians are trained in gas leak detection and repair procedures. We use specialized equipment to locate leaks precisely and make safe, permanent repairs. Your safety is our top priority, and we’ll ensure your system operates safely before completing any service call.
Water heater repair costs vary based on the specific problem, parts needed, and labor involved. Simple repairs like thermostat replacement typically cost less than complex issues requiring major component replacement.
At Murray Plumbing, we provide upfront estimates before starting any work, so you’ll know exactly what to expect. Our transparent pricing means no hidden fees or surprise charges – the estimate we give you is what you’ll pay.
We also consider the age and condition of your unit when recommending repairs. Sometimes investing in a repair makes perfect sense, while other situations may warrant replacement consideration. We’ll explain all options and costs clearly, helping you make the best decision for your situation and budget.
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