Hear from Our Customers
Water flooding your kitchen at midnight isn’t a minor inconvenience you can put off until Monday. You need it stopped now, and you need to know what it’ll cost before anyone starts tearing into your walls.
Here’s what actually happens when you call Murray Plumbing for emergency service in Sacramento: We answer the phone. We show up when we say we will. We tell you exactly what’s wrong and what it costs to fix it before we touch anything. No diagnostic fees, no surprise charges, no “we’ll have to see” pricing games.
When we’re done, your emergency is solved completely. Not patched up to fail again next month, but actually fixed. That’s how we’ve built our reputation over 24 years serving Sacramento homeowners who needed real solutions, not temporary band-aids.
Murray Plumbing has been Sacramento’s go-to emergency plumber since 2009. We’re the family-owned company that actually shows up when your plumbing disasters strike – whether it’s a burst pipe in Carmichael at 3am or a water heater failure in Fair Oaks on Christmas morning.
Sacramento’s older homes present unique challenges. Galvanized pipes from the 1960s that finally give out. Kitec plumbing from the 1990s that fails catastrophically. Clay sewer lines compromised by tree roots. We’ve handled thousands of these emergencies, so we know exactly what Sacramento homeowners are dealing with.
You won’t get high-pressure sales tactics or commission-hungry technicians from us. Just honest assessment, transparent pricing, and work that actually solves the problem the first time.
When you call Murray Plumbing with a plumbing emergency in Sacramento, here’s exactly what happens. You talk to a real person, not a recording. We ask the right questions to understand your situation and give you an honest arrival time – usually within 1-2 hours, often sooner.
Our technicians arrive with fully stocked vehicles containing the parts and tools needed for most emergency repairs. Before we start any work, we explain what we found, show you the problem if possible, and give you a clear price quote. No surprises, no pressure to decide immediately.
Once you approve the work, we get started right away. We work efficiently but thoroughly, clean up completely when finished, and make sure you understand what was fixed and how to prevent similar problems. You get our contact information for any follow-up questions because we stand behind every job.
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Murray Plumbing handles every plumbing emergency Sacramento throws at us. Burst pipes that flood your basement. Water heaters that fail during the coldest week of winter. Main sewer lines that back up into your home. Gas line leaks that create safety hazards. We fix them all with the same attention to detail and upfront pricing.
Sacramento’s unique infrastructure creates specific problems other cities don’t face. The clay sewer lines in older neighborhoods. The pressure issues in certain areas due to elevation changes. The hard water that destroys fixtures faster than normal. We understand these local challenges because we’ve been dealing with them for over two decades.
Our emergency service covers all of Sacramento County, including Citrus Heights, Elk Grove, Folsom, and Roseville. We maintain multiple service vehicles strategically positioned throughout the area, so response times stay fast no matter where you’re located. Each truck is stocked with parts for the most common emergency repairs, plus specialized components for Sacramento’s older plumbing systems.
We typically arrive within 1-2 hours for genuine plumbing emergencies in Sacramento, often much sooner depending on your location and the time of day. Unlike companies that make you wait until the next business day or charge extra for after-hours calls, we respond to real emergencies 24/7 at standard pricing.
When you call, we’ll give you an honest timeframe based on your specific situation. For burst pipes, major flooding, or sewage backups, we prioritize immediate response because every minute counts when water damage is spreading. We keep multiple service vehicles positioned throughout Sacramento County specifically to minimize response times during emergencies.
If your situation isn’t a true emergency but still needs same-day attention, we’ll be upfront about that too and work you into our schedule as quickly as possible. Transparency about timing is just as important as transparency about pricing.
A plumbing emergency is any situation that threatens immediate property damage, creates health hazards, or leaves you without essential water services. Burst pipes, major leaks, sewage backups, gas line leaks, and complete water loss all qualify for emergency response.
Water heater failures during cold weather, major drain clogs affecting multiple fixtures, and any situation causing active flooding also need immediate attention. Basically, if waiting until morning or Monday could result in significant damage or safety issues, it’s an emergency.
Minor leaks, single clogged drains, or running toilets can usually wait for regular business hours unless they’re getting worse rapidly. When you call, we’ll help you determine whether your situation needs emergency response or if it can be scheduled for regular service. We’d rather give you honest advice than charge emergency rates for non-emergency work.
No emergency surcharges, period. Our pricing for emergency plumbing repairs is the same whether we’re fixing your burst pipe at 2pm Tuesday or 2am Saturday. Too many Sacramento homeowners get blindsided by “after-hours fees” and “weekend charges” when they’re already dealing with a plumbing disaster.
We believe fair pricing means no hidden costs or surprise fees. When we quote a price for emergency repair work, that’s exactly what you pay. The only time pricing might change is if we discover additional problems once we start the repair, and we’ll discuss those with you before proceeding.
This approach has built our reputation in Sacramento over 24 years. We’d rather earn your long-term trust with honest pricing than maximize profit on a single emergency call.
Absolutely. Sacramento has thousands of homes with aging plumbing systems – galvanized pipes from the 1950s-70s, problematic Kitec systems from the 1990s-2000s, and clay sewer lines that are decades old. We specialize in emergency repairs for these older systems and stock the necessary parts and fittings.
Our experience with Sacramento’s older homes means we can quickly identify whether your emergency is an isolated incident or a symptom of broader system problems. We’ll handle the immediate crisis first, then give you honest advice about any underlying issues that could cause future emergencies.
Many older Sacramento homes have unique configurations or non-standard components that require specific expertise. We’ve dealt with virtually every type of older plumbing system in the area, so we can usually complete emergency repairs without having to order special parts or make multiple trips.
For active flooding or major leaks, locate and shut off your main water valve immediately. It’s usually near your water meter or where the main line enters your house. If you smell gas, shut off the gas at the meter and call PG&E right away – don’t wait for us to arrive.
Move valuables and furniture away from affected areas if possible, and take photos for insurance documentation. Don’t attempt major repairs yourself, especially on gas lines or electrical components near water. You could make the problem worse or create safety hazards.
When you call us, we’ll walk you through any specific steps for your situation. For example, if you have a burst pipe, we might guide you through shutting off water to that specific area while keeping the rest of your house functional. Every situation is different, so we provide customized guidance based on what you’re dealing with.
We provide complete upfront pricing before starting any emergency repair work. Our technician assesses the problem, explains exactly what needs to be done, and gives you a clear price quote that includes all labor, parts, and applicable warranties. No diagnostic fees, no “we’ll see what we find” pricing uncertainty.
Our emergency pricing is based on the actual work required, not inflated because it’s an emergency call. We’ve found that honest, fair pricing builds lasting relationships with Sacramento homeowners, which matters more to us than maximizing profit on individual jobs.
If complications arise during the repair that weren’t visible during the initial assessment, we stop work and discuss the additional costs with you before proceeding. You’ll never get surprised by charges you didn’t approve, even during emergency situations when time is critical.
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