Hear from Our Customers
Most plumbing problems don’t announce themselves during business hours. A burst pipe at 2 AM still floods your home whether it’s convenient or not. You need someone who answers the phone, gives you a straight answer, and gets there fast.
That’s what separates a reliable local plumber from the rest. You’re not waiting days for a callback or wondering if we’ll show up on time. When you call Murray Plumbing, a real person answers—not a voicemail system that might get back to you eventually.
The work gets done right the first time because cutting corners just means you’re calling someone else later to fix the same problem twice. You get upfront pricing before any work starts, so there’s no surprise bill at the end. If you decide the repair isn’t worth it, you don’t pay for the evaluation.
What you’re really paying for is peace of mind. Your water heater works when you need hot water. Your drains clear without backing up next week. Your pipes don’t leak through the ceiling while you’re at work.
Murray Plumbing started in 2009 when Ryan Murray got his contractor’s license and decided to build a plumbing company that actually does what it says. No commission-based technicians pushing unnecessary services. No diagnostic fees just to tell you what’s broken.
We’re fully licensed, insured, and bonded in California, which means you’re covered if something goes wrong. Our 4.7-star rating from 93 Google reviews comes from showing up on time, doing the work right, and charging what we said we would.
El Dorado Hills has specific plumbing challenges most areas don’t deal with. The clay soil here shifts when it rains, putting constant pressure on underground pipes. Many homes were built on old farmland with acidic soil that corrodes copper pipes faster than normal. Hard water leaves mineral buildup that clogs fixtures and shortens the life of your water heater.
We know what to look for because we’ve been working in this area for over a decade. When you call a local plumber who understands these conditions, you get better diagnostics and repairs that actually last.
You call or submit a request online. A real person answers and asks what’s going on. If it’s an emergency, we typically respond within an hour. If it’s scheduled work, we give you a specific time window and actually show up during it.
When we arrive, we assess the problem and explain what’s wrong in plain terms—not plumber jargon designed to confuse you into approving expensive work. You get a clear price before we touch anything. If you want a second opinion or decide not to move forward, that’s fine. No charge for the evaluation.
Once you approve the work, we get it done. We bring the right equipment because we’ve seen these problems before—drain cameras for sewer line inspections, hydro-jetting systems for stubborn clogs, professional-grade tools that actually fix the issue instead of just treating symptoms.
After the work is finished, we test everything to make sure it’s working properly. We clean up the work area because leaving a mess isn’t professional. Then we follow up to make sure you’re satisfied with the repair.
The goal isn’t just to fix your immediate problem. It’s to do it in a way that doesn’t create another problem six months from now.
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Emergency repairs are the most common calls we get. Burst pipes, backed-up sewer lines, water heaters that quit in the middle of winter, toilets that won’t stop running and waste hundreds of gallons. These problems need immediate attention, which is why we offer 24/7 emergency plumbing service.
Leak detection is critical in El Dorado Hills because many homes have slab leaks—hidden leaks in pipes running under the concrete foundation. These waste thousands of gallons annually and cause structural damage before you even notice them. We use waterproof cameras to inspect sewer lines and locate leaks without tearing up your entire yard.
Drain cleaning goes beyond just snaking a clog. Hard water is common here, and it leaves mineral deposits that build up inside pipes over time. That white chalky residue on your showerhead? It’s also inside your pipes, slowly restricting water flow. We clear drains properly so they stay clear.
Water heater repair and replacement matters more than people think. A failing water heater doesn’t just mean cold showers—it can leak and flood your home. We install new units correctly and repair existing ones when it makes financial sense.
Pipe repairs and replacements address the root cause, not just the symptom. If your pipes are corroding because of soil conditions, patching one leak doesn’t stop the next one. We assess the full situation and recommend solutions that actually solve the problem long-term.
We typically respond to emergency calls within one hour in El Dorado Hills, CA. That’s not a marketing claim—it’s what our customers report in reviews.
Emergency response time matters because plumbing problems escalate fast. A small leak becomes a flooded room. A clogged drain backs up into your home. A burst pipe causes thousands in water damage every hour you wait.
When you call our emergency line, a real person answers who can dispatch a licensed plumber immediately. We don’t route you through an answering service that takes messages and gets back to you eventually. Emergency situations get priority response because waiting until Monday morning isn’t an option when your basement is flooding on Saturday night.
No. We don’t charge diagnostic fees or trip charges to evaluate your plumbing issue.
Many plumbing companies charge $75 to $150 just to show up and tell you what’s wrong. Then you pay again for the actual repair. That model makes sense for them, but it’s frustrating for you—especially if you decide not to move forward with the work.
Our evaluation is included in the service at no extra cost. We come out, assess the problem, and give you an upfront price for the repair. If you choose not to proceed, you don’t owe anything for the diagnostic visit. This approach works because we’re confident in our pricing and we’d rather earn your business through transparency than trap you with fees before you even know what the repair costs.
El Dorado Hills has specific conditions that create unique plumbing challenges most homeowners don’t see coming.
The clay-heavy soil here expands when wet and contracts when dry, putting constant pressure on underground pipes. Many properties were built on old farmland with acidic soil that corrodes copper pipes faster than normal—most copper pipes under slabs are designed to last 20 to 30 years, but local soil conditions often reduce that lifespan significantly.
Hard water is common throughout the area. It contains high mineral content that causes scale buildup inside pipes and fixtures. This shortens the life of water heaters, clogs drains over time, and creates that white chalky residue you see on faucets and showerheads. If you’re constantly cleaning fixtures or replacing them frequently, hard water is likely the culprit.
Slab leaks affect homes here more than most areas because of these soil and pipe conditions. These are hidden leaks in pipes running under your concrete foundation. They waste thousands of gallons annually and cause structural damage before detection. Hot water pipes are especially vulnerable due to repeated heating and cooling cycles. A local plumber who understands these conditions can diagnose problems faster and recommend solutions that actually address the root cause instead of just patching symptoms.
It depends on the age of the system, the extent of the damage, and whether fixing it now just delays a bigger problem.
For water heaters, if the unit is over 10 years old and needs a major repair, replacement usually makes more sense. Older units are less efficient, and one repair often leads to another within months. If it’s a newer unit with a minor issue, repair is the better option.
For pipes, a single leak might just need a patch. But if you’re dealing with corrosion from soil conditions or repeated leaks in the same area, replacing that section of pipe prevents you from calling us back every few months. We use video camera inspections to see the actual condition of your pipes, not just guess based on the current leak.
For fixtures and drains, repair works if the problem is isolated—a clog, a worn washer, a faulty valve. Replacement makes sense when the fixture itself is deteriorating or outdated to the point where parts aren’t available anymore.
We’ll give you an honest assessment of both options with upfront pricing for each. You decide what makes sense for your budget and timeline. We’re not on commission, so we don’t benefit from pushing the more expensive option. Our job is to give you the information you need to make the right call.
It depends on what’s happening, but there are a few steps that can prevent a bad situation from getting worse.
If you have a burst pipe or major leak, shut off the water supply immediately. Your main shutoff valve is usually near the water meter or where the main line enters your house. Turning it off stops the flow and limits water damage. Move furniture, electronics, and anything valuable away from the affected area.
If a drain is backing up, stop using that fixture and any others connected to the same drain line. Running more water just makes the backup worse. Don’t pour chemical drain cleaners down the line—they rarely work on serious clogs and can create dangerous conditions when we’re working on the pipes.
If your water heater is leaking, turn off the power supply (breaker for electric units, gas valve for gas units) and shut off the water supply to the heater. This prevents additional damage and reduces safety risks.
For less urgent issues, just make sure we have clear access to the problem area. We’ll handle the rest when we arrive. If you’re not sure what to do, ask when you call—we’ll walk you through any immediate steps based on your specific situation.
Yes. We stand behind the work we do with a satisfaction guarantee.
If something isn’t right after we leave, we come back and make it right. That’s not a complicated policy with fine print—it’s just how we operate. Our reputation depends on doing quality work that lasts, not rushing through jobs to get to the next call.
We’re fully licensed, insured, and bonded in California, which means you’re protected if something goes wrong during the repair. Our licensing isn’t just a legal requirement—it’s proof that we meet state standards for training, knowledge, and professional conduct.
Our 4.7-star rating from 93 Google reviews reflects real customers who’ve experienced our work firsthand. Those reviews mention things like showing up on time, explaining the problem clearly, charging what we quoted, and following up to make sure everything’s working properly. That consistency doesn’t happen by accident—it’s the result of treating every job like it matters, because it does.
If you’re not satisfied with the repair, tell us. We’ll address it. Building a plumbing business in El Dorado Hills for over a decade means we see the same customers again, and we want them to call us next time because they trust us—not because they don’t have another option.
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Other Services we provide in El Dorado Hills
