Hear from Our Customers
You’re not looking for a plumber who shows up tomorrow. You need someone who understands that water doesn’t wait, damage doesn’t pause, and your family can’t function without working plumbing.
That’s exactly what you get with Murray Plumbing. We arrive prepared to stop the problem immediately, not just assess it. Our trucks carry the parts Hood homes actually need, and we price everything upfront so there’s no surprise when the work is done.
Most importantly, we fix it right the first time. No callbacks, no temporary patches, no hoping it holds until next week.
Murray Plumbing has built our reputation on one simple principle: when you call us during an emergency, we treat it like our own home flooding.
We’ve been serving Northern California communities for over two decades, and we understand that Hood’s older homes present unique challenges. From original cast iron pipes to modern installations, we’ve seen it all and know exactly what works in these homes.
As a locally-owned business, we keep our overhead low so we can keep our prices fair – even during emergencies. That’s why we can offer the same competitive rates at 2 AM that we charge at 2 PM.
When you call Murray Plumbing, you’re not getting an answering service or someone who’ll “try to squeeze you in.” Here’s what actually happens.
First, we ask specific questions about your situation so we can arrive with the right tools and parts. No wasted trips, no delays while we run to the supply house. Then we give you a realistic timeframe – not false promises about being there in 30 minutes when we’re clearly across town.
When we arrive, we assess the situation quickly and explain exactly what needs to be done. You get a clear price before any work starts. We fix the problem using quality parts and proper techniques, clean up our work area, and test everything to make sure it’s working correctly.
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Our emergency plumbing service covers everything from burst pipes and major leaks to sewage backups and complete water loss. We handle water heater failures, overflowing toilets, and sewer line issues that can’t wait until business hours.
Hood’s aging infrastructure means tree roots and old pipes create unique challenges. We’re equipped to handle both routine maintenance and major plumbing emergencies specific to this area. Our trucks are stocked with residential parts, and our pricing is structured for homeowners, not commercial projects.
For true emergencies like burst pipes or major leaks, we typically arrive within 1-2 hours during business hours. After hours and weekend emergency calls may take a bit longer, but we prioritize getting water shut off and damage stopped as quickly as possible.
A plumbing emergency is any situation that threatens your property or safety, such as burst pipes, major leaks, sewage backups, or complete loss of water service. If there’s active flooding, sewage coming back up through drains or toilets, or you’ve suddenly lost all water access throughout your home, that requires immediate professional attention.
Honestly, a plumbing emergency is whatever you think is a plumbing emergency. You can’t be wrong about your concerns, even if the problem turns out to be minor. When water is involved, it’s better to call and be safe than wait and deal with extensive damage later.
For true emergencies in Hood, we typically respond within 1-2 hours during business hours. After hours and weekend calls may take slightly longer, but we prioritize cases involving active flooding, sewage backups, or safety concerns.
When you call, we’ll give you a realistic timeframe based on your specific situation and our current location. We don’t make false promises about being there in 30 minutes when we’re clearly across town. Our goal is to get water shut off and damage stopped as quickly as possible while being honest about our arrival time.
No, we don’t charge extra for after-hours emergency calls. You’ll get the same competitive rates at 2 AM that we charge at 2 PM. We believe that plumbing emergencies shouldn’t leave your house wet and your pockets dry.
We provide upfront pricing for all work. After diagnosing the problem, we tell you exactly what it will cost to fix it properly. No hourly rates that keep climbing, no surprise charges, no diagnostic fees on top of repair costs.
First, locate your main water shut-off valve and turn off the water if you have a major leak. It’s usually near where the water line enters your house or by the street. If you can’t find the main valve and have an overflowing toilet, turn the valve behind the toilet clockwise until tight.
Move valuables from affected areas if it’s safe to do so, and place containers under leaks. Disconnect electrical devices in wet areas for safety. Avoid using any plumbing fixtures until we arrive to prevent making the situation worse.
Absolutely. Hood’s older homes often have unique plumbing challenges, and we’ve worked on everything from original cast iron pipes to modern PEX installations. We know what works in these homes and what doesn’t.
We understand the specific issues that come with aging infrastructure in this area, including tree root problems and sewer line complications. Our experience with Hood’s housing stock means we can quickly identify the root cause of problems and implement solutions that actually work long-term.
Yes, we stand behind all our work. We fix the problem the first time so you can get back to your day, with no coming back next month to fix the same thing again. If you’re not completely satisfied with our service, we won’t charge you – that’s how much confidence we have in our work.
We use quality parts and proper techniques, not temporary patches that fail when you need them most. Our goal is to restore your plumbing system to full function and give you peace of mind that the problem is actually solved.
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